Handling Time & Shipping Information

Order Processing Timeline ⏰

Standard Processing Time

• 1-2 Business Days: Order verification and preparation
• Same Day: Payment processing and confirmation
• Next Business Day: Packaging and documentation preparation

Custom/Large Orders

• 2-3 Business Days: Orders over 25 lbs
• 3-5 Business Days: Custom blends or special preparations
• Immediate: Sample orders (1 lb) - priority processing

Shipping Methods & Timeframes 🚚

Sample Orders (1 lb)

• USPS Priority Mail: 5-8 business days
• Flat Rate: $15.00 shipping
• Tracking: Full tracking provided
• Insurance: Included up to $50

Standard Orders (5-24 lbs)

• Air Freight: 5-8 business days
• Rate: $7.00 per pound
• Tracking: Professional logistics tracking
• Insurance: Full value coverage

Bulk Orders (25+ lbs)

• Sea Freight: 7-14 business days
• Rate: $3.00 per pound
• Documentation: Complete customs clearance
• Insurance: Comprehensive coverage

Processing Schedule 📅

Business Days

• Monday-Friday: 8:00 AM - 5:00 PM (CST, Nicaragua)
• Order Cutoff: 2:00 PM for same-day processing
• Weekend Orders: Processed Monday morning

Holidays

• Nicaragua national holidays may affect processing
• USA holidays do not impact our operations
• 24-48 hour advance notice provided for any delays

Quality Control Process 🔍

Pre-Shipment Inspection

• Visual Quality Check: Every batch inspected
• Moisture Content: Verified for optimal preservation
• Packaging Integrity: Sealed and protected packaging
• Documentation Review: All certificates and invoices verified

Packaging Standards

• Food-Grade Containers: All products in certified food-safe packaging
• Moisture Barriers: Proper sealing for product preservation
• Labeling: Clear product identification and batch numbers
• Protection: Secure packaging for international shipping

Tracking & Communication 📱

Order Updates

• Order Confirmation: Immediate email confirmation
• Processing Notice: Update when order enters processing
• Shipping Notification: Tracking information provided
• Delivery Confirmation: Final delivery notification

Communication Channels

• WhatsApp: +505 5707-7624 (Real-time updates)
• Email: info@nicasale.com (Official correspondence)
• Business Hours: Monday-Sunday 10:00-20:00 EST

Special Handling ⚡

Rush Orders

• Available: For urgent requirements
• Timeline: 24-48 hour processing
• Additional Fee: 25% of order value
• Contact: WhatsApp for rush order coordination

Custom Requirements

• Special Packaging: Available upon request
• Documentation: Additional certificates if needed
• Splitting Orders: Multiple destination shipping
• Hold for Pickup: Available at our logistics partners

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Questions? Contact us anytime:
📱 WhatsApp: +505 5707-7624
📧 Email: info@nicasale.com
🌐 Website: nicasale.com

All timeframes are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.